Frequently Asked Questions
Below is a list of common questions and answers that may help you prior to contacting our customer service. If you have additional questions, not shown here, please contact us for further assistance.
Ordering Questions
How do I place an
order?
Can I make changes
to my order after it has been submitted?
What if I have a question
about a product?
How do I know what size to order?
Does my browser
need to be set to "accept cookies" to
place an order?
Payment Information
Will I need to pay
sales tax?
What methods of payment
do you accept?
Is it safe to use my
credit card online?
When is my credit card
charged?
Shipping & Returns
How long does it take
for my order to be delivered?
What is CPFUnionShop.org's
return policy?
What if my product
arrives damaged?
Ordering Questions (top)
How
do I place an order? (top)
When you have chosen your particular product,
simply click the "Add to Cart" button.
Clicking this button will place the item in your
shopping cart. At that point, you can continue
shopping or proceed to checkout. When you have
finished adding items to your cart, click the
"Checkout" button to enter your shipping
and billing information.
Can
I make changes to my order after it has been submitted? (top)
We're sorry, orders cannot be changed once they
have been submitted. We apologize for any inconvenience.
What
if I have a question about a product? (top)
If you have a question about a product, please contact
us and we will be happy to provide any additional
product information you may require.
How
do I know what size to order? (top)
See sizing chart below, use chest and/or neck measurements to determine correct size.
Does my browser
need to be set to "accept cookies" to
place an order? (top)
Yes. Your browser has to accept cookies to place
an order with us. Generally, browsers accept cookies
by default. However, you may need to change your
settings to enable cookies if you're experiencing
problems in the ordering process.
Payment Information
Will
I need to pay sales tax? (top)
CPFUnionShop.org is required by law to remit
sales tax on all non-apparel items shipped to
Rhode Island.
What
methods of payment do you accept? (top)
We accept credit card payment in the form of American
Express, MasterCard and Visa.
Is it safe
to use my credit card online? (top)
As you complete your order through our online store,
you'll be asked for your name, address and credit card
number. We use Secure Socket Layer (SSL) - the leading
data encryption technology on the Internet - to send
this personal information in an encrypted code to our
servers. Only CPFUnionShop.org can decode your encrypted
information. For more information on the safety of ordering
online at CPFUnionShop, please review our Privacy
& Security policies.
When
is my credit card charged? (top)
We use live credit card validation so your card
is charged when your order is placed. Because
of this, it is very important that you click on
the "submit order" button only once
to avoid the possibility of multiple charges.
Shipping & Returns
How
long does it take for my order to be delivered? (top)
Most items leave our warehouse within 3-5 business
days and take approximately 3-5 business days
for delivery. Please contact us if you require expedited delivery on your
order.
What
is CPFUnionShop.org's return policy? (top)
We appreciate your business and want you to be satisfied
with your products. If you are not completely satisfied
with your purchase, simply return merchandise within 30 days to receive an
exchange or refund. Please review our complete return
policy for more information.
What
if my product arrives damaged? (top)
In the unlikely event that a product arrives damaged
or defective, we will credit you for the returned
item upon receipt and send you a replacement with
no additional shipping charges. Please review
our complete return policy for more information.